FAQs

What size are your models?

Our model is 5'7, wears a size small in clothes and 10 in shoes.

Will all of your items be restocked?

Hey Adair! We cannot guarantee that all of our items will be restocked. Please subscribe to our mailing list and follow us on social media for all updates on restocks. 

How long does it take for my order to ship?

Shipping usually takes 5-7 days (this does not include any holidays or weekends). Please allow 2-3 for your order to be processed.

How can I track my order?

Once your order has been shipped you will receive an email confirmation with a tracking number. If you have not received a tracking number 12 days after placing your order please contact us.

What should I do if I have not received my order yet?

Please reach out to the shipping carrier if your order shows as delivered and you have not received it yet. Unfortunately, Joli Adair is not responsible If your order has been tracked as delivered. Please allow 2 days from the delivered date to confirm that there aren't any delays with the shipping carrier. Please double check your tracking number to confirm that your order is still not in transit and that your address is correct.

Can I cancel my order?

Hey Love! Please make sure that you are satisfied with your order before you tender out. Orders cannot be cancelled once they are complete. 

What can I do if I noticed that my shipping info is incorrect?

Please contact us as soon as possible so that we can make any corrections before shipping your order out. We cannot guarantee that all orders can be corrected prior to shipping out your order. 

Does Joli Adair offer wholesale?

At this moment we do not offer wholesale deals.